Privacy Policy
At Feedback Partners, we respect the Privacy of our clients and their stakeholders (including customers, employees, partners and investors). Our Privacy Policy governs the collection, use, retention, and security of information gathered from respondents. We do not disclose any personally identifiable information about respondents to third parties, except in reporting the responses to our clients in the aggregate or as required by law or legal process. Personally identifiable information means information that individually identifies you, such as your name, email address, or home address.
1. What kind of information does Feedback Partners collect?
Our Online Feedback System™ collects a wide range of information about respondents, depending on the information needs of our clients. Generally, Feedback Partners may request certain personal, identifiable, financial or demographic information and respondents' specific opinions about a variety of products, goods and services, among other things. Such information is voluntarily provided and the respondent has the option to decline to answer any question.
2. What does Feedback Partners do with respondent information?
Feedback Partners reports information (demographic data, etc.) gathered during measurement to our clients in the aggregate (individual responses are not identified). Feedback Partners does not disclose a respondent's personal, identifiable information to any other clients or third parties unless the respondent provides permission.
3. Feedback Partners provides Security Safeguards to protect respondent information
We use advanced technology (128-bit SSL), and information management techniques to implement security (IP assigning procedure that limits responses to designated IP addresses), audit, and control programs designed to protect respondent data. In addition, we protect the privacy of information sent to and from our web sites and use specific controls designed to identify and authenticate all our online clients and prevent and detect unauthorized access to our Web site and client information.
4. Feedback Partners Privacy Statement (European Union Data Privacy)
This Feedback Partners Privacy Statement applies only to personal data that Feedback Partners receives from the European Union ("EU").
Under the United States/European Union Data Protection Safe Harbor Arrangement (http://export.gov/safeharbor), Feedback Partners acts as a data processor on behalf of its business customers, performing online surveys, targeted e-mail delivery and data analytics. Feedback Partners adheres to the policies of its business customers and does not have independent rights to control personal data it collects and/or processes on their behalf.
For personal data transferred from EU business customers to Feedback Partners, the company complies with the U.S. Department of Commerce's EU Safe Harbor Principles and associated Frequently Asked Questions (FAQs).
Feedback Partners will not disclose to third parties personal data processed on behalf of its business clients, except as permitted or required by the processing agreement, EU Safe Harbor, or applicable Member State data protection law.
Any information that Feedback Partners' EU business customers identify as sensitive will be treated accordingly.
In acting as a processor on behalf of our business customers (the EU controllers), Feedback Partners complies with all applicable EU Safe Harbor Principles for personal data received from them for processing.
5. Feedback Partners Personal Information Protection Policy (Japan)
This Feedback Partners Personal Information Protection Policy (Japan) applies only to personal data that Feedback Partners receives from Japan.
Feedback Partners complies with the Japanese Personal Information Protection and related laws and ordinances that protect customer rights and interests.
A - Acquisition of Personal Information and Purpose of Use
Feedback Partners will acquire personal information through rightful and just methods. Examples of the sources and types of information we may collect include, but are not limited to, the following:
(a) Information submitted by various companies for employee engagement and other employee research studies on the behalf of our clients in Japan.
(b) Attitudinal information submitted by employees as a part of employee engagement and other employee research studies referenced above (A-(a)).
Feedback Partners will use personal information for the following purpose:
(c) Anonymous e-focus (online) groups to gather general employment related attitudes and feedback.
(d) Anonymous employee surveys where the identity of respondents is kept confidential.
B - Provision of Personal Information to Third Parties
Feedback Partners will not provide employees' personal information to any third party.
C - Retention of Personal Information
All personal information collected by Feedback Partners is retained for the duration of the study. At the end of the study or as directed by the client Feedback Partners will ensure that all personal information stored electronically is securely deleted, erased and removed from our systems, and that all physical files containing personal information will be shredded and destroyed via secure document disposal processes.
D - Security Control Measures for Personal Information
Feedback Partners will take appropriate measures to secure systems, etc. in efforts to prevent unauthorized access to personal information and divulgence, loss and damage of personal information. Should any accidents occur, Feedback Partners will:
(a) Preserve the evidence and investigate the cause of the accident.
(b) Respond promptly and appropriately and make best efforts to rectify security control measures to prevent reoccurrence of the accident, etc.
E - Outsourcing the Handling of Personal Information
Feedback Partners does not outsource handling of personal information.
F - Education of Employees
Feedback Partners clearly defines the roles and responsibilities of Feedback Partners employees in regard to the handling of personal information. This is enforced at all levels within the organization. In addition, only full-time employees have access to clients' data. Part-time, temporary and contract staff are not permitted to access these data. Feedback Partners will continuously provide guidance, education and training on the protection of personal information to all employees to ensure compliance with the Policy. Employees who violate the Policy are subject to disciplinary action.
6. Disclaimer
By using this site, you agree to the Privacy Policy of Feedback Partners. If you do not agree to this Policy, please do not use this site. Feedback Partners reviews its Privacy Policy periodically and reserves the right, at its discretion, to modify or remove portions of this Policy at anytime. This page should be reviewed from time to time so that you are updated on any changes. If you want to communicate with us about our Policy, or about the use of or changes to personal information you may have submitted, please email us at info@feedbackpartners.com.
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